Frequently Asked Questions
1. How do I track my order?
When you place an order with AirDancers.com, please make sure you use your correct email address when filling out your purchase information. Once your order is created and shipped you will receive an automated email with the tracking information. You can use this tracking number to follow the progress of your package. You can also login into your AirDancers.com account and see the progress of your order.
2. What is the best model for indoor use?
3. When will my AirDancer® arrive?
All our AirDancer® attachments and blowers ship from our California warehouse. Any orders that come in before our daily shipment deadline of 2 pm Pacific Standard Time, will ship out the same day. It takes 5 business days to reach the East Coast and using your FedEx tracking number you can track your package’s progress.
4. What is the best location to place my AirDancer® for optimal viewing from passing traffic?
The best way to optimize your AirDancer® to traffic is by placing it in an open area viewable in both directions. Changing the placement of the AirDancer® regularly is a great way to capture new potential customers. Having a variety of different color AirDancers® will help lengthen the life of your attachment and keep your advertising fresh and new.
5. How do I file a warranty claim?
At AirDancers.com we offer a 1 year limited warranty for our blowers and 3 month limited warranty on AirDancer® attachments. If you believe there is a defect with your AirDancer® or blower please give us a call and we can help you resolve your issue. If there is a defect you will need to fill our warranty claim form with the necessary information (http://airdancers.com/warranty-claims/). Once a warranty is approved, we will replace your defected unit.
6. How long will my AirDancer blower last?
Because of the high quality craftsmanship and materials used in our AirDancer® blower, we are able to provide a 1 year limited warranty against product defect on all our AirDancers.com brand AirDancer® blowers.
7. My AirDancer didn’t come with instructions, how do I properly use it?
The AirDancer® does not require any complicated assembly. The Velcro strip at the bottom inside of the AirDancer® attachment attaches to the corresponding Velcro around the top rim of the matching sized AirDancer® blower. Once this is firmly attached while minimizing any gaps, plug in the blower to any power outlet and turn the power switch on. Please be sure to use the correct attachment size and blower size. Our 10ft AirDancers® fit our 12 inch diameter blower, and our 20 and 15ft AirDancers® fit the 18 inch diameter blower.
8. Can I wash my Air Dancer? How do I clean it?
We recommend hand-washing the AirDancer® attachment with mild detergent and cold water and air dry. It can also be washed in a front-loading washing machine. We do not recommend top loading machines because the AirDancer® can become tangled in these older models.
9. What’s the difference between the 20ft AirDancer, 10ft AirDancer, and the 6ft AirDancer? Why should I buy one vs another?
The only difference between those three are the height and diameter of the AirDancer® and their matching AirDancer® Blower. We recommend the 20ft AirDancer® to attract outdoor visitors to bigger events and businesses, while the 10 and 6ft AirDancers® for smaller or even indoor events and businesses.
10. Why should I buy an AirDancer? What do AirDancers do?
Our AirDancer® Inflatable Advertising Products are a great way to promote your business or event, attracting those much needed new patrons. Your potential visitors will be sparked with interest when they see the brightly colored giant figure dancing and waving at them to make a visit.
11. What makes AirDancers.com AirDancers® the best? Why should you buy and AirDancer® from AirDancers.com?
We are the Original AirDancer® Inflatable Advertising Product Company. What this means to the end-user is highest quality material and craftsmanship from our many years of experience and product testing, lower prices stemming from savings passed down from years of research in maximizing efficiency, and great personable service.
12. What is an AirDancer®?
An AirDancer® is a dancing inflatable advertising product by AirDancers.com. Our product should not be confused with Sky Dancers, Fly Dancers, Tube Men, and other products that do not use our patented engineering and design, proprietary materials and components, and dancing motion. Our AirDancers® are inflatable moving advertising devices that are comprised of a long fabric tube (with two or more outlets) that is attached to and air powered by an electric fan. AirDancers.com owns the trademark for AirDancers®, and is registered in the United States and abroad.
13. Where should I put my AirDancer for the best results?
The AirDancer® gets best results when in a safe and open area that’s viewable from many sides. We recommend that you change it’s location from time to time and use multiple clean AirDancers® to attract new and repeat patrons.
14. How many AirDancers should I have in stock to keep a fresh advertising message for my business?
The more variety of AirDancers® you use, the better your results will be. This keeps your message and appeal fresh and new. We have AirDancers® of many different characters, colors, written texts, and shapes to spice up your advertising and to better suit your specific needs.
15. How do I become a reseller or dealer of AirDancer Products?
16. What if I don’t have a power outlet near for my AirDancer?
The AirDancer® can be run on a power generator or either a gas or propane generator. The 18 inch blower draws 7.5 amps and the 12 inch diameter blower draws 5.8 amps. We recommend the Sportsman GEN2000LP 2,000 Watt 2.8 OHV Propane generator. You can also use a gas generator but the propane is a little more cost effective.